Privacy Policy

Last updated: October 2026
We'll never sell your personal information. Raised Good is run by Tracy Gillett and a small team, and this policy explains what we collect when you use raisedgood.com and our programs and how we use it.

Who we are

Raisedgood.com and all Raised Good products are owned and operated by Raised Good Ltd, registered in British Columbia, Canada. When this policy says "we", "us" or "Raised Good", that's who it means. You can contact us about anything in this policy at support@raisedgood.com.

What we collect

Information you give us

Your name and email address when you join the email list, download a free resource, register for a summit or subscribe to Raised Good on Substack.

Purchase details when you buy a product or join Gather, such as your name, email address, billing country and what you bought. Payments are handled by our payment processors, so we never see or store your full card number.

Anything you choose to share in Gather or other community spaces, such as your profile, posts and comments.

Messages you send us by email, through the contact form or on social media.
Answers to optional surveys and forms.

Information collected automatically

Basic technical information when you visit the site, such as your IP address, browser, device type, the pages you view and how you found us. This comes from cookies and similar tools, explained below.
Whether you open our emails and which links you click, which helps us understand what's useful to you.

How we use your information

To deliver what you've signed up for or bought, including courses, guides, summit access, private podcast feeds and Gather.
To send you the emails you've asked for, including our newsletter, summit updates and occasional offers.
To process payments, renewals and refunds, and to send receipts and account notices.
To answer your questions and support you.
To understand how the site and our emails are used so we can improve them.
To keep our products secure, prevent misuse such as shared logins, and meet our legal and tax obligations.

Emails from us

You'll only get marketing emails from us if you've signed up or bought something from us. Every email has an unsubscribe link at the bottom and you can use it any time. After you unsubscribe, we may still email you about something you've bought, such as a receipt, your access details or a renewal reminder.

Who we share it with

We never sell or rent your personal information. We share it only with the services that help us run Raised Good, and only what they need to do their job:

Kit (ConvertKit): our email list and newsletters
ThriveCart: checkout, orders and subscriptions, and hosting our courses and the Sleep Summit
Stripe and PayPal: payment processing
Membership.io: the Gather community
Showit: hosting our website
Substack: Raised Good on Substack
Hello Audio: private podcast feeds

We may also share information if the law requires it, or to protect the rights and safety of Raised Good, our community or others. If Raised Good is ever sold or restructured, your information may pass to the new owner under this same policy.

Where your information is stored

Raised Good is based in Canada, and many of the services we use are based in the United States. Your information may be stored and processed outside the country where you live, where privacy laws can differ. We choose established, reputable services and rely on appropriate safeguards for these transfers where the law requires them.

Cookies and analytics

Cookies are small files your browser stores when you visit a website. We use them to make the site, checkout and member logins work properly and to understand how people use the site. We also use the Meta pixel to measure our Facebook and Instagram ads and to show them to people who've visited raisedgood.com.

We don't show advertising on raisedgood.com. You can block or delete cookies in your browser settings, though checkout and member logins may not work properly without them.

How long we keep it

We keep your information while you're on our list, a customer or a member. Afterwards, we keep only what we need for tax, accounting and legal reasons (purchase records are usually kept for six years). When we no longer need information, we delete it or make it anonymous.

Keeping it secure

We use secure, reputable platforms and limit who on our team can access your information. No system is perfectly secure, so if we ever learn of a breach that puts you at real risk of harm, we'll tell you and the relevant authorities as the law requires.

Your rights

Wherever you live, you can ask us to:

tell you what personal information we hold about you and give you a copy
correct anything that's wrong
delete your information (we may need to keep some purchase records for legal reasons)
stop sending you marketing emails
withdraw any consent you've given

Email support@raisedgood.com and we'll reply within 30 days. We may need to confirm your identity first, and you'll never be treated differently for asking.

If you're in Canada, you can also contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.

If you're in the EU or UK, you have rights under the GDPR and UK GDPR, including the right to object to how we use your information and to complain to your local data protection authority. We rely on your consent for marketing emails, on our contract with you for purchases, and on our legitimate interests to run and improve Raised Good.

If you're in the US, some states give their residents extra privacy rights. We'll honour the requests above whichever state you live in.

Other websites

Our site links to other websites and platforms, including social media. Their own privacy policies apply when you use them.

Changes to this policy

We'll update this page when our practices change and change the date at the top. If a change is significant, we'll let customers and subscribers know by email.

Contact

Raised Good Ltd, British Columbia, Canada support@raisedgood.com

Refunds and Cancellations

Last updated: October 2026
Because Raised Good products are digital and you get access straight away, we don't offer refunds if you change your mind after buying. If something goes wrong on our side, we'll always put it right.

Why we work this way

When you buy from Raised Good, you get instant access to videos, audio, downloads, private podcast feeds or community spaces. That content can't be returned once it's delivered, so all sales are final for change of mind. At checkout, you'll be asked to confirm that you want immediate access and understand that this means you can't cancel for change of mind once access begins.

If you're unsure whether something is right for your family, please email us before you buy. We're always happy to help you decide.

When we will give a full refund

You were accidentally charged twice for the same thing.
You were charged after cancelling a membership in line with this policy.
You can't access what you bought because of a problem on our side, and we can't fix it within 7 days of you telling us.
What you received is materially different from how we described it.
A refund is required by the consumer laws where you live.

In genuinely exceptional circumstances we may offer a refund, credit or swap at our discretion. Doing so for one person doesn't change this policy for anyone else.

Gather membership

Gather renews automatically on the plan you choose (monthly, quarterly or annual) until you cancel.

You can cancel any time by emailing support@raisedgood.com. Cancelling stops all future payments.

Your access continues until the end of the period you've already paid for. Apart from the annual renewal window below, we don't give partial refunds for unused time.

If you're on an annual plan, we'll email you before your membership renews with the renewal date, the amount and how to cancel.

If your annual membership renews and you email us within 14 days of the renewal date, we'll refund the renewal less one month of membership at the monthly rate.

Courses, guides and eBooks

Nurtured Nights Academy, The Attached Child, the Good Science Sleep Guides and our eBook are all delivered instantly and are covered by the policy above.

Raised Good Summit

The free summit is free to join. The All-Access Pass gives you immediate access, so it's covered by the change-of-mind policy above.

Speakers and session times can change. If a speaker can't take part, we'll do our best to replace their session, and changes like this don't make a pass refundable. If we cancel the summit entirely, every pass holder will get a full refund.

The Raised Good book

The book is sold by booksellers, and the retailer's own return policy applies.

How to ask for a refund

Email support@raisedgood.com with your name, the email address you used to buy and what happened. We'll reply within 3 business days.

Approved refunds go back to your original payment method in US dollars and usually arrive within 5 to 10 business days. Your bank sets any currency conversion or fees, so the amount in your local currency may differ slightly from what you paid.

Please talk to us before disputing a charge

If something's wrong, please email us before contacting your bank. We can almost always sort it out faster that way. If a payment dispute is opened, we may pause access to the product while it's resolved.

Your legal rights

Nothing in this policy limits rights you have under the consumer protection laws where you live, including Canadian provincial law, the Australian Consumer Law and EU and UK consumer law. If a product is faulty or not as described, those rights apply in full.

Terms of Use

Last updated: October 2026
By using raisedgood.com or buying from Raised Good, you agree to these terms, along with our Privacy Policy and our Refunds and Cancellations policy above.

Our content and your licence

Everything we create, including blog posts, courses, videos, audio, guides and community content, belongs to Raised Good and is protected by copyright. When you buy a product, you get a personal licence to use it for yourself and your own family.

Please don't:

share your login or private podcast feed link with anyone else
copy, record, resell or redistribute our materials (apart from downloads we provide for your own use)
use our materials to teach, run workshops or create your own products

You're very welcome to share links to our free blog posts and to quote short passages with credit and a link back. If you're a professional who'd like to use our materials with clients, please email us first.

If we find a login or feed is being shared, we may close that access without a refund.

Information, not medical advice

Raised Good offers education and support for parents, grounded in research and experience. It isn't medical, psychological or other professional advice and doesn't replace care from your doctor, midwife, lactation consultant or another qualified professional. Please seek their advice about your own health or your child's health, and in an emergency call your local emergency number.

Summit speakers and guests share their own views, which aren't necessarily ours. You're responsible for the decisions you make for your family.

Every family is different

We can't promise any particular result from our programs, including changes to your child's sleep. Stories shared by other families are real, and your experience may be different.

Community guidelines

Gather and our other community spaces are built on kindness and respect. Please don't post anything abusive, hateful, misleading or promotional, and please keep other members' stories inside the community. We may remove posts and suspend or remove members who don't follow these guidelines.

Respectful communication

We’re always happy to help, and we ask that you treat Tracy and our team with the same respect we show you. We won’t tolerate abusive or disrespectful messages, whether they come by email, phone, direct message, contact form or any other channel. If that happens, we may stop responding and close your access to our products and community without a refund.

Your account

Please give accurate details when you sign up or buy, and keep your login private. Let us know straight away if you think someone else has used your account.

Changes and availability

We work hard to keep everything running, but we can't promise the site or any product will always be available or free of errors. We may update and improve products over time.

Where a product includes lifetime access, that means access for the lifetime of the product. We never take away access to something you've bought, but if we ever discontinue a product, we'll let you know beforehand so you can download anything you'd like to keep.

Liability

As far as the law allows, Raised Good isn't liable for any indirect or consequential loss arising from your use of our site or products. Our total liability for any claim is limited to the amount you paid for the product involved. Nothing in these terms limits liability that the law doesn't allow us to limit.

Governing law

These terms are governed by the laws of British Columbia, Canada. If you're a consumer, you also keep any protections the law where you live gives you.

Changes to these terms

We may update these terms from time to time. The version on this page when you buy applies to that purchase.

Contact
Raised Good Ltd, British Columbia, Canada support@raisedgood.com